Cleaning is incredibly simple! The stainless steel bowl and water tray are 100% dishwasher safe. Just pop them in the top rack. For the pump, we recommend a quick rinse under the sink once a week to ensure optimal flow.

Don’t worry! Dogs instinctively prefer flowing water, so chances are they’ll start drinking from it right away. However, if your dog is hesitant or simply prefers their old bowl, you are fully covered by our 1-Year Money-Back Guarantee.

No! The fountain features a wide, low-profile base made of solid stainless steel, plus non-slip silicone feet. When filled with water, it is heavy and sturdy enough that even large, enthusiastic drinkers won't be able to knock it over.

On a full charge, the battery can last up to 30 days depending on the selected mode and how often your pet uses it. For extra convenience, the fountain can also be used while plugged in at all times, giving you the ultimate flexibility for your home.

Our triple-filtration system uses a high-density microporous filter to catch hair and debris, activated carbon to remove bad tastes and odors, and an ion-exchange resin to soften the water and remove heavy metals. The result is pure, crisp water on tap.

You'll receive the Stainless-Steel Smart Water Fountain, the ultra-silent energy-efficient water pump, 2 replacement filters to get you started, and a quick-setup user manual.

We stand behind our fountain, seriously. Your fountain comes with a 5-year warranty covering manufacturing defects under normal use. If something isn’t right, just reach out to our support team and we’ll take care of it quickly and without hassle.

Have a question or need help? We’re here for you. Email us at support@wisetailpets.com or click here to reach our support team. We typically respond within 24 hours.

For optimal performance, we recommend changing the filter once a month (every 30 days) to keep your dog’s water clean, fresh, and properly filtered. This prevents any bacterial buildup from old saliva or food particles.

Our pumps are rated for years of continuous use, but if you experience any issues, simply try taking it apart and rinsing it (hair can occasionally block the impeller). If it still fails, you are fully covered under our 5-Year Warranty and we will send a replacement immediately.

No! Plastic bowls harbor microscopic scratches where bacteria breed, causing that gross "pink slime" (biofilm). Our fountain is made from non-porous 304 stainless steel, which naturally resists bacterial growth, keeping the water fresh and slime-free.

Yes, absolutely. Standard tap water is perfectly fine. The included triple-filtration system will automatically soften the water, remove harsh minerals, and filter out any impurities before it ever reaches your dog's mouth.

Yes! Setting it up takes less than 2 minutes.

Step 1: Insert the filter into the designated slot.
Step 2: Fill the stainless steel bowl with fresh water.
Step 3: Turn it on—and that’s it!

Yes! For multi-dog households, we highly recommend the larger 7L version. It holds significantly more water, ensuring that all your dogs have access to fresh hydration throughout the day without you needing to constantly refill it.

Whether it's 30 minutes or 365 days from now... If you are not satisfied as a customer, you'll get your money back, no questions asked. Simply contact us via support@wisetailpets.com or our contact form and we'll make it right.

We offer tracked shipping on all orders. Orders are processed within 24 business hours. Delivery times range from 6-10 days depending on your location. We've made returning products super easy—simply contact us at support@wisetailpets.com and we'll handle everything.